FAQ

All of our meat comes directly from family-run farms across the Midwest. We partner only with independent farmers who share our standards of humane animal care, sustainable land practices, and honest transparency.

Yes. Our animals spend most of their lives outdoors with access to pasture, fresh air, and sunlight. They are never confined to crates, cages, or feedlots.

No growth promotants are ever used in our animals, which means no hormones, steroids, or ractopamine. Animals are also never given routine antibiotics. If an animal gets sick, the animal is treated responsibly under veterinary care and strict USDA withdrawal times are followed to ensure no residues enters the food supply.

We focus on heritage and slow-growing breeds that thrive in pasture-based systems and produce flavorful, high-quality meat. These breeds are chosen for taste and animal welfare, not industrial efficiency.

It means we make use of every part of the animal. By including roasts, ground meat, ribs, soup bones, and specialty cuts, we reduce waste, support sustainable farming, and honor the animals our farmers raise.

Each Pasture Box contains a rotating selection of cuts based on our whole-animal commitment. That means you might receive a mix of steaks, roasts, ground meat, ribs, or bones for broth, depending on the size of your box and your preferences.

Yes. You can set preferences to exclude specific cuts, and we’ll tailor your box within the whole-animal system. This keeps things flexible while ensuring nothing goes to waste.

Yes. You can try a one-time Pasture Box, or subscribe for regular deliveries every 2, 4, 6, or 8 weeks. Subscriptions give you convenience and priority access to the best seasonal cuts.

We offer multiple sizes to fit your household. Each box lists the approximate pounds of meat included, which typically covers anywhere from a few meals to a full month’s supply depending on the size you choose.

Not exactly. Because we follow a whole-animal approach, boxes rotate by season and availability. You’ll always get a balance of premium cuts, everyday staples, and variety, but no two boxes are exactly the same.

Yes. You can manage everything from your account portal — pause, skip a delivery, or cancel anytime with no penalties.

You can choose every 2, 4, 6, or 8 weeks. Your frequency can be changed anytime.

You are charged on the order date for each upcoming delivery. We’ll send a reminder before each renewal.

Yes. You can adjust box size, protein mix, or add-ons before each renewal in your account portal

Log in to your account portal to update your card, billing info, or delivery address — changes apply to future orders.

We currently deliver across Chicago and nearby neighborhoods. Enter your zip code at the top of the page to confirm availability.

Deliveries are made every two weeks on set days. You’ll see your delivery date at checkout and in your account portal.

No. Orders are packed in insulated, reusable bags that keep your meat cold for several hours. You’ll get a notification when your delivery arrives.

All meat is vacuum-sealed and frozen at peak freshness, and then delivered in insulated bags. This ensures your order stays safe and fresh until you can refrigerate or freeze it.

Delivery is free on orders over $75. For smaller orders under $75, a delivery fee of $5 applies at checkout.

Yes. All meat is vacuum-sealed at the farm and delivered in insulated, reusable bags. Most materials are recyclable, and our bags are designed to be returned and reused.

Simply leave your empty bag and ice pack out on your next delivery day. Our driver will pick it up when dropping off your new order.

No problem. You can return it with your next delivery. We encourage returns to reduce waste and keep costs low, but you’ll never be penalized for missing a pickup.

Returned bags are thoroughly sanitized before being put back into circulation. This ensures safety, cleanliness, and a longer life for each bag.

If a bag is lost or damaged, a small replacement fee may apply. This helps us keep the program sustainable while continuing to provide premium reusable packaging.

If something isn’t right, let us know within 24 hours of delivery. We’ll work quickly to make it right — whether that means a replacement, refund, or credit toward your next order.

You can reach us anytime at support@localpastures.com or by phone at 989-400-5742. We aim to reply within one business day.

If an item arrives damaged or incorrect, we’ll issue a replacement or refund. Because our products are perishable, we’re unable to accept returns once food has been delivered.

Yes. Call us at 989-400-5742 and we’ll be happy to help!

Yes. Subscribers can log in to manage deliveries, update payment details, and contact support directly through their account dashboard.